Felora is committed to protecting your personal information. We collect data only to enhance your experience and for order processing. Your information will not be shared with third parties except for service providers facilitating order fulfillment. We use secure methods to protect your data. By using our website, you agree to the terms of this policy.
By accessing Felora’s website, you agree to comply with these terms. Orders are subject to availability and may be modified or canceled by Felora in case of inventory issues or pricing errors. Felora reserves the right to update these terms as necessary.
We deliver across Malaysia, and delivery times depend on location. Orders are processed within 24 hours, and same-day delivery is available for select regions. Any shipping delays will be communicated promptly. Shipping fees are calculated at checkout.
Orders can be canceled within 1 hour of placement. After this window, cancellations will not be accepted due to the perishable nature of our products. Please contact customer service immediately if you wish to cancel your order.
Refunds are issued only for damaged products or incorrect orders. To request a refund, please contact us within 24 hours of delivery with a photo of the issue. Refunds will be processed within 7 business days, and you may opt for a replacement instead of a refund.
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